What is the HumanFusion® app?

HumanFusion® is a web and mobile app that has been designed for HumanFusion® Trainers and instructors to lead HumanFusion® workouts anytime and anywhere.  When you access the HumanFusion® app you’ll get unlimited access to HumanFusion® releases, ongoing updated content and connection with a community of HumanFusion® trainers and instructors.

 

How much is a subscription to the HumanFusion® app?

Foromonly $19.95 per month (less than $5 per week) you get access to ongoing releases, workouts and music to keep your training fresh and fun.

 

What are my payment options for the HumanFusion® app?

Purchases must be made with a valid credit card.

 

Are there refunds? Can I pause my membership? Can I transfer or share my membership?

There are no refunds on monthly subscriptions.  If needed you can pause your subscription for up to a total of 3 months within a 12-month period.  Each subscription is for individual use and is non-transferable.

 

Can I get a free trial to the HumanFusion® app?

Yes!  To begin your 14-day FREE trial, create an account at <Registration Page> and download the mobile app to your smartphone.

 

How can I learn how to use the HumanFusion® app?

It’s easy! The first time you access HumanFusion® you’ll experience a series of tips and instructions on how to get the most out of it.

 

How often is new content uploaded?

We are releasing a new workout, new video and new music every month.

 

How do I change my email or update my profile?

To update your profile, access the web app at <Account Page> and click on your “Profile”. Then, click on “Edit Profile” to change your profile settings.  Remember to click “Save” when you are finished.

 

When will I be billed?

You’ll be billed on a monthly basis around the same day of the month from your original subscription. 

 

How can I update my credit card information?

To update your credit card information, access the web app at <Account Page> and click on your “Account”. Update your credit card information and remember to click “Save” when you are finished.

 

My payment failed.  What do I do?

After the first failed renewal, subsequent renewal attempts will be automatically retried approximately every 24 hours, until 3 failed attempts has been reached, and then the account is cancelled and access to content removed.

 

To avoid this, follow the link in the email you received or visit <account page> and click on your “Account”. Update your credit card information and remember to click “Save” when you are finished.

 

Can I download the music in the HumanFusion® app to my computer, a CD or iTunes?

Your HumanFusion® music cannot be downloaded to your computer or burned to a CD.  To maintain legal compliance with music licensing rights and to keep our fees low, all music is downloaded and played directly from your device only. 

 

Can I install the HumanFusion® app on more than one device?

Yes, you can install <App Name> on multiple (2) devices.  However, your account will only allow you to play music from one registered device at a time.

 

What languages are available for the HumanFusion® app?

HumanFusion® is currently offered in English.  We’ll continue to evaluate translation into other languages.  Send us an email if your preferred language isn’t available to let us know what you’d like at <email address>

 

What are the browser requirements for accessing my account information?

We support Mozilla Firefox, Apple Safari, Google Chrome, and Microsoft Internet Explorer 10 or later.

 

Where can I get the HumanFusion® app mobile app?

HumanFusion® is available via the Apple App Store at HumanFusion.

 

 

Internet Connectivity Issues

 

Symptoms

  • No connection over cellular network, but works over Wi-Fi

  • Unable to load pages in Safari

  • Slow data connection over cellular

  • Intermittent cellular data connection

  • Unable to join 3G/4G/LTE network

  • "Unable to activate cellular data connection" alert message

 

Resolution

 

Follow these steps for help troubleshooting cellular data issues on your iPhone. After performing each step, please test to see if the issue is resolved.

 

  • Toggle airplane mode: Tap Settings, turn airplane mode on, wait three seconds, and then turn off again.

  • Restart your iPhone.

    • Make sure that your software is up to date:

    • Check for a Carrier Settings Update: Tap Settings > General > About.

  • Check for an iOS Software Update: Tap Settings > General > Software Update. Note: Some updates may require a Wi-Fi connection.

  • Try another location. If a different location works, but the original location still doesn't, contact your carrier to report the issue.

  • Reset network settings: Tap Settings > General > Reset > Reset Network Settings.

 

Note: If you are traveling internationally, you may need to turn data roaming on: Tap Settings > Cellular. Check with your carrier first to understand the cost of international data roaming. 

 

Video timing out, continuing to load or playing slow

 

Possible Causes

Not connected to the Internet

Poor Internet connection

 

Resolution

  • MOST COMMON: Check and verify that you’re in range of a Wi-Fi router or base station. E.g. Can you search Google in a browser.

  • If you’re on a device with cellular service, make sure that cellular data is turned on from Settings > General > Cellular.

  • Make sure that you have an active Internet connection. If you have an iOS device you can check the user guidefor your device for help with connecting to the Internet. For other devices check the manufacturers guides.

  • Check and verify Airplane mode is OFF

  • If you are on a public network do you need to agree to facilities Terms (*typically a separate pop-up)

  • You can also make sure that other devices (portable computers, for example) are able to connect to the Wi-Fi network and access the Internet. 

  • If you’d like to test your available bandwidth, you can run www.speedtest.netto check your Internet speed.

 

 

Can’t reset my Password

 

Symptom

Unable to rest password

 

Resolution

  • Check and verify you are connected to the Internet

  • Check and verify you have the latest browser version (Firefox, Internet Explorer, Chrome, Safari) as older versions may not be compatible. http://whatbrowser.org/

  • Check and verify you are entering the correct email address.

  • If you are accessing from a work environment the company firewall may be blocking. Check if others have the same problem or try on your home network.

  • Restart your device

 

 

Error Message: Oops, not connected to the Internet

 

Possible Causes

Not connected to the Internet

Poor Internet connection

 

Resolution

  • Check and verify that you’re in range of a Wi-Fi router or base station. If you’re on a device with cellular service, make sure that cellular data is turned on from Settings > General > Cellular.

  • Make sure that you have an active Internet connection. If you have an iOS device you can check the user guidefor your device for help with connecting to the Internet. For other devices check the manufacturers guides.

  • Check and verify Airplane mode is OFF

  • If you are on a public network do you need to agree to facilities Terms (*typically a separate pop-up)

 

  • You can also make sure that other devices (portable computers, for example) are able to connect to the Wi-Fi network and access the Internet. 

 

  • If you’d like to test your available bandwidth, you can run www.speedtest.netto check your Internet speed.

 

 

On which types of devices can I install the app?

 

The app can be installed on Apple iPhones, iPads or iPod Touch and is optimized with iOS 7.0 or later.

 

We currently do not support Android, Blackberry or Windows mobile devices or tablets.

 

Devices compatibility with iOS 7 & up

  • iPhone 4, 4S, 5, 5c, 5s, 6, 6 plus

  • iPad 2, 3rd generation, 4th generation, air, mini 1st generation, mini 2nd generation

  • iPod touch 5th generation

 

 

 

How do I know which version iPhone, iPad or iPod Touch I have?

  • Connect your device to iTunes

  • Click on your device

  • The Upper right corner shows device type

 

Alternately, visit apples web site:  http://support.apple.com/kb/HT3939

 

How do I know which iOS software version I’m using?

See this article on the Apple website to determine your iOS version

 

iPhone, iPad, and iPod touch

  • From the the Home Screen, tap Settings > General > About.

  • The software version of your device should appear on this screen.

 

iPod, iPod classic, iPod nano, or iPod mini

  • Press the Menu button repeatedly until the Main menu appears.

  • Scroll to and select Settings.

  • Scroll to and select About.

  • The software version of your device should appear on this screen. On iPod nano (3rd or 4thgeneration) and iPod classic, press the Center button twice on the About screen to see the software version.

 

iPod shuffle

  • See the steps in the Additional Information section.

 

Additional Information
  • You can use iTunes to determine the software version of your device by following these steps:

  • Download and install the latest version of iTunes.

  • Launch iTunes, connect your device, and wait until it appears in the upper right of the iTunes window.

  • Select the device. 

  • View the software version in the Summary tab or Settings tab, depending on the device:

 

 

Alternately, visit apples web site by clicking here.

 

 

 

Accessing and Using the app on a Kindle

 

Kindle has a proprietary web browser (Silk) that will prevent log in the web app. If you are able to access the web app from a different browser (Chrome, Firefox, Safari), you will need to install another browser on your Kindle.

 

Chrome can be installed on a Kindle and a search on the web and/or the device manufacturers site will provide a number of instructions.

 

Uninstall and Reinstall the app

 

  • Hold your finger on either the icon for the application you wish to uninstall or any other icon until the icons on your home screen begin to shake or wiggle (the same action you take to move or re-arrange home screen icons).

  • Click the “X” in the upper left hand corner of the icon for the application you wish to remove.

  • When prompted, touch Delete.

  • To reinstall, connect to iTunes and sync your device

  • While on iTunes, check for any updates to the app and install if available.

  • After a reinstall you will need to re-synch your content.

APP SUPPORT FAQ'S
Want some help using the new app?

 

We have worked for over 3 years with ClassCast - a leading app development company here in Australia to bring you a World Class experience when it comes to being the best Instructor you can.

 

However, we know first hand, that technology... well... what can we say... can make you scratch your head, sound like a chicken, grunt and many more interesting sounds you usually confine to other scenarios.

 

So when it hits the fan and you aren't wearing goggles, read through these FAQ's. If you are still wanting to say words you'd get sent to the naughty corner for.. click here to be taken to our support desk where we can get our tech team to help you with your woes. :)